SaaS Knocks Down Challenges of On-Demand Delivery
The constantly rising uproar in deliveries has forced businesses to adapt to this form of shopping option to their customers. Businesses that were previously just in-store have now invested in efficient and sustainable delivery channels and shifted their operations to the online and delivery models. However, it just not remains to simply deliver customer orders, but with the trend booming, customers have continuously growing expectations of businesses’ delivery services. With more and more customers relying on online purchase methods, there is a new trend that has risen, i.e. the on-demand delivery.
What is On-Demand Delivery and How Can SaaS Help?
On-demand delivery is a method that is designed to suit customers the best. With on-demand deliveries, customers can schedule the exact time at which they wish their orders to be delivered, the location of the drop-off, and even decide if they want to contact or contactless deliveries. In other words, on-demand deliveries are custom fit to the customer’s requirements.
As great as these sound for the valued customers, on-demand deliveries can be quite tough for businesses to handle, and come with many challenges.
To cater to these challenges, many businesses take the help of SaaS to provide the best services to their customers. The SaaS examines the needs of the business and provides solutions accordingly that help both, the business, and its customers. Efficient SaaS helps knock down several on-demand delivery challenges such as:
Vehicle Routing in Real-Time
One great challenge of on-demand deliveries is the real-time routing of vehicles. With on-demand deliveries, businesses must be ready for any last-minute change in plans. Hence the SaaS supporting a specific business has to be capable of rerouting a vehicle’s daily delivery agenda according to real-time situations. For instance, if a delivery route was initially planned for drop-offs at point A and point C, and suddenly a real-time demand changes the drop-off point from C to point B, the support SaaS DMS reroutes the entire delivery plan accordingly.
Dealing with Vehicle Constraint and Availability
Vehicles are machines after all and even with proper maintenance, a machine can break down without any prior notice. With on-demand deliveries, there is not much margin of losing on a vehicle and delaying drop-offs. SaaS delivery management systems help to deal with such occurrences and provide alternatives for daily delivery agendas and fulfill the delivery goals even with some vehicles in the shed.
Dealing with Time Constraints
Time constraints are inevitable and with on-demand delivery management, the going gets even tougher. Delivery management systems supported by efficient SaaS help in optimizing resources and dealing with time constraints effectively. The software comes with multiple sophisticated features that help deal with various delivery management aspects and fulfill on-demand deliveries as per customer requests.