Regardless of the size of the business in question, operational managers are held accountable for the quality of services being delivered and for the amount of customer satisfaction that their services can achieve. More than 67% of operational managers often find themselves stuck with multiple spreadsheets and manual tasks to endorse within restricted time frames. This leads to chaos and the chance of human errors, which directly impacts the quality of performance.
With the rise in online deliveries, managers have to monitor drivers, assign them, keep customer requirements and feedback in check, generate reports and also ensure that the delivery process is running smoothly. Many tried and tested solutions for these challenges have failed – except the use of a Delivery Management System.
Here are some of the ways in which Delivery Management Systems have proven to help operational managers perfect their delivery operations:
- Automated Delivery Operations: Using software reduces the responsibility and burden of managing all operations manually. It streamlines all operations into a single platform and enables managers to monitor and control all functionalities with ease. This reduces the chances of human errors and increases efficiency. According to studies, automated operations management is at least 74.7% more efficient and aligned as compared to traditional managerial methods. A DMS can also help to increase the rate of FDDS.
- Boost Fleet Visibility: Delivery Management Softwares such as Shipox enable customers to access real-time data regarding the location of their vehicles. This gives managers the ability to keep a check on their drivers’ performance and any abnormal behavior such as delayed delivery time, idle stops, and such. This increased accountability ensures that drivers
- Auto-Assignment of Orders: With a DMS, managers do not need to keep track of every rider’s location or timing availability to ensure that they are able to make the deliveries in the time frame. More than 41% of drivers complain that they are overburdened with tasks while other staff members may remain fairly idle. The Shipox Drivers Application can automatically assign orders to riders, making sure that the workload is distributed fairly and efficiently.
- Increased Profitability: Many users wonder why a DMS can help increase profitability when it is not a sales or finance tool. However, a DMS can directly enhance your profitability by optimizing your costs. You will be able to reduce the cost wasted on fueling and transportation with features such as route optimization and real-time tracking. You can also increase profitability directly by enhancing customer experience and customer retention.
- Enhanced Communication: Effective communication contributes to almost 63.8% of successful managerial operations. The driver application enables them to be sent clear updates and information regarding their tasks, which is much more effective than using text or calls. Moreover, customers also get timely notifications on their order journey and can even track their orders in real-time.
- Dashboard Analytics: Managers spend a large part of their day trying to generate and monitor reports for different operations, which takes up a lot of time and the results are not always accurate. With Shipox Dashboard Analytics feature, allows you to track, monitor, and analyze your delivery performance from a single place. This saves time and gives you accurate results.
Shipox is a data-driven Delivery Management Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here,
