In delivery management, routing is the process of correctly constructing a road (path) so that the vehicle delivers to the customer as quickly and efficiently as possible. The delivery process includes communication with drivers, operations managers and how to track the order cycle. Just 10 years ago, routing was carried out in traditional ways using GPS trackers and telephone communications. However, the last few years have seen a huge spike in delivery transactions and a new trend is emerging in the market that is quickly becoming dominant. To meet customer demands and meet market expectations, it is important for businesses to adapt to the latest route planning and optimization tools. Despite this, more than 52% of businesses worldwide use legacy vehicle routing tools.
Here are some of the major vehicle routing challenges that companies are currently facing:
- Increasing demands for increased sustainability and reduced pollution: With growing awareness of sustainable sourcing, your delivery process must keep up with expectations to reduce CO2 emissions, minimize vehicle fuel consumption.
- Failure to Reduce Unnecessary Delays: Traditional, outdated routing method can cause unnecessary delays in the delivery process. There may be unexpected stops or traffic jams along the delivery route, which may create obstacles and delay the delivery of your order.
- Increased Reliance on Manual Operations: If companies have not yet automated their delivery process, this means that their entire delivery system is based directly on the productivity of their team. Increased dependence on manual labor automatically leads to the emergence of the human factor, increased errors and a lag behind competitors in the matter of modernized technologies. With tight delivery times and multiple customer demands, operations managers and drivers have to deal with the added burden of completing a large number of deliveries in a limited amount of time.
- Increased Delivery Time: As more people switch to online delivery, research shows that 50% of those surveyed are willing to pay more for delivery within 1-2 days compared to delivery over a longer period of time. This means that customer demand has shifted towards speedy delivery, and your company's performance largely depends on how efficiently the delivery process is executed.
Can delivery management software solve these problems?
Shipping management software (like Shipox ) helps companies resolve all routing related issues and modernize existing processes according to the latest market practices. Shipox offers its customers several features that automate the shipping process. The driver app allows operations managers to automatically assign orders and update driver information in a timely manner. In addition, the route optimization feature and real-time tracking allow users to track the entire delivery process from start to finish and also allows them to determine the most efficient and shortest delivery route, saving time and resources.
Thus, it is one of the smartest decisions your business can take to manage your shipping processes and improve customer satisfaction.
Shipox is data-driven shipping management software that allows users across a wide range of industries to leverage competitive market features and customer support to automate and improve the shipping process. Shipox users can increase the efficiency of their shipping process, effectively optimize their costs, and improve their customer experience. To learn more, you can sign up for a quick demo here.
